It's been a sleepy time on this blog recently, for a couple of reasons.
The first is that Twitter has taken over as my main channel for sharing news and ideas. If you want to stay up to date, just follow me (@adamstjohn) and Markus (@markusedgar) and you won't miss a thing.
But the main reason is that our service experience consultancy and training business (Work•Play•Experience, named after this blog) has been keeping us very busy indeed.
We've been lucky enough to win some very exciting clients, and have been running sessions and giving keynote presentations over a significant stretch of central Europe. If you'd like to work with us, we'd love to hear from you.
As a sample of what we've been up to, German-speaking readers can check out this little article about a workshop for the Swiss customer experience group CEN-Xchange. Thanks to Zürich service design crew Stimmt AG for the invitation!
And here's the video from the article - showing Markus and I and one of the techniques we use for customer insight work.
(Depending on your settings, you might not see the whole width of the screen. Just doubleclick it to go to YouTube.)
Video by the folks at Stimmt AG.
Men at work image by InsideSouthAfrica at Flickr.